After a long process that eventually ended up in court, we finally got Bassett to take our couch back and they agreed to give us roughly 90% of our post tax money back. Bassett is not interested in selling a quality product or standing behind the quality guarantee they preach in the store before you buy. They were not at all surprised or even that upset when we started informing them the couch was falling apart and was made incorrectly. They just felt it was perfectly acceptable to keep repairing it until the warranty runs out. We have had many couches from Jaromes, Mor furniture etc and they never fell apart and were made very well. This couch was normally priced at $4200 and that's the base price. Higher quality fabric and cusion density raises the price at lease a grand.
Please do some research and you'll see other reviews on consumer report sites that mirror our experience.
Негізгі бет Why you should never buy furniture from Bassett Furniture review
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