You are not collecting customer feedback the right way
During this short "How to run voice of the customer" video you will go through the basics of collecting customer feedback and you will learn how to use the outputs in a meaningful way. At the end of the 10 minutes you will be able to answer four important important questions:
1. Which customers will I ask for feedback?
2. What will I ask customers?
3. How will I ask customers?
4. What will I do with the results provided by the customers?
Note: This video is the 2nd from a collection which is meant to explain how Lean methodology works and it can be watched as a stand alone lesson, but I recommend watching the 1st video from the “Lean Thinking Series” also.
• Introduction to Lean M...
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vyond.grsm.io/...
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Best of luck!
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