Total bummer, but much respect to you Ted for taking responsibility and making it right for the customer. Your dedication and integrity to the craft is exemplary.
@NautilusGuitars
Жыл бұрын
This is a perfect amalgam of the few major failures I've dealt with in my shop. 1: A Takamine where the owner tried to adjust the truss rod himself instead of dealing with the 20% humidity level at his home. Truss rod broke and needed replaced. The epoxy was basically impossible to separate. Absolute nightmare, but I made it work. 2: A low-end one-off classical that had a faux Spanish heel, and desperately needed a neck reset. After trying to remove the neck like a normal dovetail, it wouldn't budge, and appeared to be an actual Spanish heel (you know what that means). Client decided on the "Kung-Fu" neck reset. Turned out that it was a dovetail, just a bizarrely wide and long one with the joint end _between_ the frets. 3: Japanese Fender Jaguar with a substantial warp in the neck. Heat set it, planed the board, and refretted it. Seemed great for the first few weeks, but the problems came back. I couldn't charge the client more, and didn't feel right with him having paid for work that didn't pan out, so I built him an exact copy with torrefied maple and other premium parts and materials at no extra cost. He liked it so much that he had me build him a new body too. So it worked out in the end. 99% of things work out perfectly, but in a real shop, these issues happen. I really appreciate you showcasing them, because everybody else's portrayal of lutherie on KZitem is heavily curated and tries to fabricate this fantastical image of everything going right 100% of the time, which is nonsense. I started making videos to show the reality of this work, but your videos have filled that void, so less work for me 🙂 I appreciate you, Todd! When people ask me who to watch for this stuff, you're my first and only choice. Everybody else is either so-so, or falsely portray the job. Your videos are exactly what was needed in this field.
@walterhambrick8705
Жыл бұрын
Everyone gets bitten once in a while. I admire you for stepping up and accepting what you have to do to "make it right". I used to be an automobile technician. I really understand that feeling! Thanks for sharing.
@J.C...
Жыл бұрын
Same. I was pretty glad I got into the habit of telling management immediately when I screwed up. Other guys would wait and hide it until the customer came to get the car and saw it, then asks "what happened here?" or "why isn't my car done yet?" Because Jim didn't tell them he popped a tire until he was done with the car. Well, because someone with no integrity screwed up and didn't tell anyone until 20 mins before the customer got there. I learned not to do that the first time I tried it.
@eliduttman315
Жыл бұрын
Mr. Woodford was raised properly. Ethics, there is NO substitute.
@Ch4MMPBoi
Жыл бұрын
@@eliduttman315 no subsitution for ethics, and penetration is paramount.
@magicfungi
Жыл бұрын
I love the fact that even with the absolute shit show that this turned into you still didn't have an ounce of defeat in your voice! Yeah, there was angst and trepidation...but no defeat! Bravo! Can't wait to see how this plays out.
@Scodiddly
Жыл бұрын
There was probably a good half hour of profanity left out when he edited this video.
@ledchickenfpv7164
Жыл бұрын
Me either! "Next week" has come and gone. Where's part 2?!? 😉 J/K I just recently discovered your channel and have been amazed by your skills. You're pretty much the Yoda of the luthier world in my mind at this point. Looking forward to learning what nifty techniques you use to duplicate a neck. Best of luck with things cooperating a little more from here on out!
@quijadriss7650
Жыл бұрын
One has to give credit for not only taking responsibility for the outcome, but also sharing it with us.
@jimpage601
Жыл бұрын
Used to tell my coworkers and clients in the world of graphics and communication, expect a perfect result every time and the world will school you. Sometimes things go badly in spite of everything. Your honesty and work ethic are commendable. Informative and instructive video, much appreciated!!!
@UTAH100
Жыл бұрын
I needed to hear that right now. Thank you!
@pwman
Жыл бұрын
I know Ted doesn’t spend a lot of time in the comments, but as a watcher of every single video of his, I want to put it out there that he is all class, 100%. Full Stop... Immensely thoughtful and experienced, cautious yet measured in his approach and genuinely upstanding in his commitment to the outcome that best represents the multitude of factors, stabilized by his experiences. I know he will do well by the customer in this situation and I am thankful that he shared this experience for all of us to appreciate and learn and be reminded of what true craftsmanship is made of…
@winteroutside7014
Жыл бұрын
Ho Lee Buddy , Ted is Canadian . it is not 'full stop' , it is 'full send', and i can tell you that for free , eh ?
@williamgraves9574
Жыл бұрын
Thanks for sharing this Ted, I look forward to part 2. I know it’s no longer about profit and you’re a good man for taking it for the customer. Given the information, a new neck and fretboard seems like the only thing to do and a huge improvement. You do museum quality work so this will be super interesting for us. God Bless.
@FamousEccles
Жыл бұрын
Well, that settles it ... time for a Woodford t-shirt! Fascinating video, as ever, Ted - looking forward to Part 2!
@BikePitts
Жыл бұрын
Got mine in the mail yesterday!
@GreekDude
Жыл бұрын
I've been watching all your videos religiously but it's the first time I'm commenting. First off, THANK YOU for making those vids. Your work is nothing short of exemplary and it's always kind of zen watch for me. Right now is a very difficult time for me as my beloved cat is sick with leukemia and a debilitating anaemia and this video is the first thing that took my mind off of that for a while. Once again, thank you!
@philthompson9633
Жыл бұрын
Sorry about your kitty…I’ve been in the same situation and finally had to have her euthanized.
@markdoyle9642
Жыл бұрын
My song writing kitty Bilge, of 21 years is having seizures, and I was holding her and watching Ted's Zen, Darn critters capture our hearts, I wish you and your little beastie well. Kindness is a blessing.. Here is a clip of my kitty at 3 minutes kzitem.info/news/bejne/rHhr0aGah2Vkao4
@mactech1
Жыл бұрын
When I had my own electronics repair shop, a customer brought in a video disc player(remember them?) that was inoperative. I spent a couple of hours disassembling, and repairing it, until it was working fine. Just to be sure, I left it running on the work bench mostly disassembled. I thought it was in a stable position. I went to the front of the shop, and heard this horrible crash, and crunching sound... the main circuit board had broken in two, upon hitting the floor. A circuit board was not available for replacement, of course, so I spent 6 or 8 hours repairing each broken circuit board land that had broken. It worked flawlessly when I was done. I returned it to the customer, and charged him for the original repair, never telling him about the disaster. I saw him again a couple of years later, and found out he had never used the player after the repair! Being a conscientious technician means doing what is necessary to "make it right". Bravo for your work ethic, and thank you for sharing even when it's a cluster.
@jeffscarff1655
Жыл бұрын
Ouch! This is painful on many levels!
@donthompson2188
Жыл бұрын
My Dad would say “you can explain a higher price but there is no excuse for poor workmanship.” A trait not common these days, thanks for taking the high road. It will maintain your “miracle worker” status. Good on you.
@mightyV444
Жыл бұрын
My very first drum kit had 'Morris' hi-hats, given to me by my Mum for Christmas 1980, a.k.a. the best Christmas ever 😊👍 Most likely the same company 🙂
@tonymurphy2624
Жыл бұрын
Ouch. On a more selfish note, looking forward to part 2. A treat, I suspect.
@Arfonfree
Жыл бұрын
It's nice to see a REAL craftsman at work.
@Scodiddly
Жыл бұрын
As an electronics repair guy, I also live the knowledge that occasionally I’ll end up with a complete fail. Experience just reduces the likelihood.
@drcornelius8275
Жыл бұрын
Man looks in the abyss, there’s nothing staring back at him. At that moment, man finds his character. And that is what keeps him out of the abyss........
@nitr0junki3
Жыл бұрын
I love the professional integrity. I’ve had to do this a time or three in my field of work, flooring. It’s not fun, and never cheap. But the message it sends is priceless and lasts a lifetime. Customers never forget when they’ve been taken…or taken care of. Great decision Ted.
@boblester738
Жыл бұрын
Your honesty and integrity are beyond measure. I hope you made some money on your other work that month.
@thephotoyak
Жыл бұрын
In my industry, if we fuck up, we charge the customer to fix it. Yours is a labour of love Ted. Love the videos and hope tomorrow goes better for you.
@LeeGrey
Жыл бұрын
So much integrity, being willing to go the extra mile to correct a mistake. The owner is lucky they came to you.
@brianledukesongwriter7366
Жыл бұрын
Looking forward to seeing how this repair turns out! Definitely a tough one! Excellent video! Thanks for sharing this !👍😃🎸🎶
@jts3339
Жыл бұрын
Ted, I have high admiration for your decision to address this situation with absolute integrity and the sincere desire to make things right. You are in a minority of artists who work to such high standards. You have my sympathy for the unpredictable outcome of the non-curing epoxy and my respect for treating your customer and his guitar with the utmost respect. There are others on KZitem who claim to work in your area of expertise that would have told the customer that the guitar was THEIR PROBLEM. You stand head and shoulders above them.
@claudecat
Жыл бұрын
Every week I'm reminded why I love this channel more than any other. It's not just the meticulous and well articulated guitar repair stuff. It's mostly the little history lessons on topics you might never otherwise encounter, the sense of dedication and responsibility that's evident always, and the general cantankerousness in the face of a world that tries its best to befuddle and swindle us all. I don't know how Ted does it, but I sure am glad he does.
@claudecat
Жыл бұрын
Oh, and I laughed so hard when he said applesauce that I scared my cat. One of those giant spring straight up into the air things. Fun!
@creationinspired200
11 ай бұрын
The honesty of this man is outstanding
@deep6thisdeep6this92
Жыл бұрын
i've always suspected that this sort of thing can happen. and it's not surprising that those doing the repairs are reluctant to acknowledge it. good to see that you are. it says a LOT about one's integrity. kudos!!!!!
@CM-id3gg
Жыл бұрын
Yes I do want to see it go wrong. Looking forward to part 2.
@nickster5286
Жыл бұрын
Uggg.....That sinking feeling you get when a project goes sideways and it keeps compounding. I know your pain my friend
@matthewbartolone7036
Жыл бұрын
You did it all right an yet it failed. I admire your honesty. This would have been an easy one not to display. can't wait to see how it finishes. Thank you Ted
@liviuszarija7953
25 күн бұрын
Best quality videos on KZitem by far.
@Peasmouldia
Жыл бұрын
If you want to give God a good laugh, tell him your plans... Thanks for letting us share this life lesson. You're the best repair channel on KZitem without a doubt. Ta.
@ofershragay
Жыл бұрын
It doesn't go wrong, it just takes more time to be correct...
@mikemorrisonmusic
Жыл бұрын
You’re amazing at what you do! I can’t wait to see part II!
@jeffdunham3732
Жыл бұрын
one thing to make right your mistake with the customer. its another to show the entire world. my hat too you sir
@tspearce
Жыл бұрын
Sorry for your troubles. Thank you for your integrity.
@10000rambos
Жыл бұрын
I think you knew how important this was for everyone to see, and it made for a great video.
@guitarfreak521
Жыл бұрын
You poor dude. Ted, you did your best and you'll make things right in the end. You can do it! 😊
@bobmiller4383
Жыл бұрын
As luck would have it, I have a guitar in my shop which needs to have the fingerboard replaced. Rather than using heat etc to remove the existing board, your video has now convinced me to simply pull the frets, remove the nut, and plane it off.
@DoctoreDoom
Жыл бұрын
This one got my heart racing, can't wait for part two!
@weclapp
Жыл бұрын
In the custom drapery business a long time ago I once washed a ladies draperies that were made of a fabric that never should have seen water. Oh the shame. Eating much crow I supplied her with new draperies. All to say I can commiserate. So Ted I commend you for even posting this vid...honesty, integrity and courage exemplified! I watch all you vids and like someone else said....time to buy a T!
@markbernier8434
Жыл бұрын
Stepping up when it all goes pear shaped. Kudos. Looking forward to round two.
@monday6524
11 ай бұрын
It is good to see the good and the ugly as stuff does get very ugly. Thank you for sharing.
@NintenDub
Жыл бұрын
Love these videos. The more, the better
@lindsaythompson726
Жыл бұрын
I love your channel. You are so knowledgeable and talented.
@ShainAndrews
Жыл бұрын
Ouch... yup it happens. Good intentions to go the full distance... but Lassie forgot to mention the road was washed out.
@SirRawThunderMan
Жыл бұрын
Do I really want to see it go wrong? No, not really. I'd prefer it all works out. However, as someone who frequently does things wrong, I can't deny that I'd also appreciate seeing how a master fixes things when they do. Thanks for the learning experience.
@cidercreekranch
Жыл бұрын
You had me on the edge of my seat! Can wait for next week.
@maxwellfan55
6 ай бұрын
What a brilliant example of reality check! Just as in life, things go wrong, oh boy they do, even when no one's to blame, despite all known caution. Yet you handled this calmly and diligently, at least for the camera! I do minor repairs by comparison but always warn the owner, bad things might happen, d'you want me to go ahead?
@manuelruscitti3196
Жыл бұрын
You are great mann good inspiration, admire your work
@rayclark9643
Жыл бұрын
WOW Ted...just WOW...certainly a rock and hard place on this one!😵💫
@ejtakach
Жыл бұрын
Admirable service!
@nix8220
Жыл бұрын
The success is the fascinating video, can't wait to see part two.
@langezeit6926
Жыл бұрын
looking forward to part 2 i hope you and the customer will be all right with the outcome eventually
@robertnewell5057
Жыл бұрын
Thanks, Ted. You are a true craftsman.
@eddiejr540
Жыл бұрын
WOW….I’m hearing the song…”there’s a tear in my beer” right now!!!
@TortugaUruguaya
Жыл бұрын
Love your videos, keep it up!
@lyndamcardle4123
Жыл бұрын
An honourable solution Ted. Kudos to you !
@tonydarmand
Жыл бұрын
This is a video I’ve wanted to see for a long time, a professional making an error and having the guts to put it out there. Good on ya Ted.
@chrisoakmountain2387
Жыл бұрын
Respect for your work ethics!
@chrisperkins5671
Жыл бұрын
I would have been tempted to plane the fretboard off. Love your enthusiasm even in the face of problems.
@Sammywhat
Жыл бұрын
Thank you, Ted!! You are one heck of a dude!! 💖
@frizzotheclown
Жыл бұрын
Knowing that something was going to go drastically wrong, I kept holding my breath in anticipation of the inevitable.
@brentstewart59
Жыл бұрын
This is Murphy's Law in action. The owner is very lucky to have somebody with your skills on this job
@disco4535
Жыл бұрын
So happy to see him close to 100k subs!! I remember he had only 20k. Such an amazing channel, both entertaining and educational.
@pasqualedilorenzo9089
Жыл бұрын
You are amazing !!
@Firefly-dy5zc
Жыл бұрын
As horrible as this sounds, I think this is in some ways one of your best episodes. To see how wrong something can go and then see it get corrected, is a compelling journey. I imagine it sucks for you, but for those of us watching, it's very instructive, even inspiring. Thank you for "going there".
@gtbones
Жыл бұрын
This one broke my heart man......much respect to you Ted!
@begelston
Жыл бұрын
The most troublesome cases make for the most compelling viewing. Can't wait for next week!
@ahayv378
Жыл бұрын
A major bummer - yet I always enjoy watching how you tackle each and every situation; and I especially appreciate your love and respect of the craft. Thanks for the content. I’ll be looking out for the next video!
@fletcherchambers7175
Жыл бұрын
I am in awe of your transparency and integrity. You're an honorable man.
@photographer-ordinare
Жыл бұрын
That's rough, I really appreciate the troubleshooting process despite it having a less than desirable outcome. Looking forward to part 2!
@UncleWiggy252
Жыл бұрын
I own a Giannini 000-28 knockoff that I bought new in 1973 that has the exact same problems as this. I love the guitar as it has traveled a long road with me in my life. Today it has acceptable action, barely. The saddle is very low to accomodate playability, but the sound it produces is not what it once was. I might just slot the saddle for a better break angle on the strings but I really want to remove the fretboard, replace the truss rod and do a neck reset. I've been hesitating on that for several years now as I am unable to find any data on this Giannini in regard to the neck attachment and glues as you sadly found out on this Morris. If any one out there knows how these vintage Giannini's were put together it sure would help. I scour the internet hoping to find a similar Giannini to experiment on, the sacrficial lamb, so to speak! Thank you for all of your insights.
@guitarpoetone1
Жыл бұрын
Man u sure have the confidence and no how if something goes wrong like it did to have a plan b or even c wow congratulations 👏 hope it works out 🤞
@craiglizt8074
Жыл бұрын
Oof! Hey, they can’t all be winners, but you have a winning attitude my friend. Love your videos and like others have said, I cannot wait for part 2.
@John375PD
Жыл бұрын
The first simple repair that made the guitar playable was the point of that guitar. I'm not a wizard by any means but I do know when your gut is screaming "no" it is usually serving you well. Great integrity and of course craftsmanship.
@thomaslemonds8493
Жыл бұрын
Dang Ted, thats a total bummer. I am so impressed with your willingness to meet your customers needs and give you kudos for the act. Well done sir!
@dyrik
Жыл бұрын
Sorry this one's been such a bear. Recently found your channel and absolutely love it! Also very impressed with your grammar/vocabulary etc.
@dalgguitars
Жыл бұрын
I can actually feel your pain. I wouldn't wish it on anyone. You are a stellar human being. Thank you for your videos!
@spademan8681
Жыл бұрын
you are a man of excellent integrity, much props to you good sir
@MichaelSmith-rn1qw
Жыл бұрын
Ted, since I discovered you channel a few months ago, I slowly made my way through all of your old videos, and am now caught up! Can't wait for part 2 next week.
@chipper7711
Жыл бұрын
Integrity. Such a delight to see it in your work ethic, my friend. Well done. This alone deserves respect and admiration.
@Riverdeepnwide
Жыл бұрын
Ted says “Thanks for watching.” We all say “Thanks for doing!”
@r4microds
Жыл бұрын
Im sorry it turned out the way it did but you're amazing for sharing the experience and taking responsibility in creating a new neck. We're all confident it'll be an even more amazing instrument once you're done with it!
@richarddwjensen
Жыл бұрын
I haven't come across this level of integrity from a service provider in my entire life.
@stutty1400
Жыл бұрын
Thank you for showing the integrity within you Ted. I had no doubt it was there. You are an amazing man :)
@Damaraja
Жыл бұрын
Can’t wait to see the next video. We feel your pain (but delight in the unintended benefits). Thank you for documenting and sharing it. 🤙
@KozmykJ
Жыл бұрын
That feeling when you KNOW a job is going to cost you. Been there ... I can commiserate. But at least we can hold our heads up afterwards. 👍
@lokarrsboots9337
Жыл бұрын
Wow, that was a really spicey episode. Thanks for sharing this with us. Looking forward to part 2 next week!
@OtaconNachos
Жыл бұрын
Great video, thanks for sharing something most would not.
@chukrock
Жыл бұрын
First time visitor. Subscribed!
@otekrec
Жыл бұрын
Without in any way wanting to poke around in your misfortune, this was hands-down one of the BEST videos I have seen from you. Not only because of the fascinating account of the failed repair, but also because I am now anticipating a possibly even more fascinating neck rebuild.
@Slew514
Жыл бұрын
As painful as that must have been to have happen, it's immensely important for everyone who uses your and others videos as an educational resource. Things can shit the bed quickly. A new neck will still retain the awesome aging of the body. Would be cool if some of the wood from the off neck could be used with the new. Could the original headstock be scarf jointed onto the new? Fret board is useless unless removed. That'd be a cool repair.
@chopsddy3
Жыл бұрын
Thanks for making this two parts. I’m going to need the relief. That was honest, but painful.
@jonasholzem2909
Жыл бұрын
Man, that one really bit you... But I admire your way of handling this, that's true professionalism!
@pbluuz4509
Жыл бұрын
Thanks for posting this; we are never proud of our "failures" but admitting to them and working to correct them is the only way we improve from them. Looking forward to the next video.
@davidw193
Жыл бұрын
Thanks for sharing this. This is why I love your videos, always honest and to the point. Good luck with fixing this one, It will be a better guitar once you have finished working on it!
@blodpudding
Жыл бұрын
While on one hand, that sucks and I feel your pain. On the other, this is content gold! It's gold, Jerry! Gold! I can't wait to see how you fix it!
@azbababooey
Жыл бұрын
Holy shit snacks, that turn at the end was not what I was expecting! You are a phenomenal luthier and I have every confidence that this will end up being awesome. I really appreciate seeing when things go bad though, it shows that you’re human and that you don’t just give up, you find a solution.
@keestoft250
Жыл бұрын
Haha shit snacks
@bluesingmusic3443
Жыл бұрын
At least now, the universe has learned that NO ONE, is perfect. Hoped it would work out, still have my fingers crossed that you're able to pull a proverbial rabbit out of the hat, on this gem. Rooting for you.
@ThatMusicGuyAu
Жыл бұрын
My store imports a lot of used instruments from Japan and amongst them is always a few mid to high range Morris models. They are phenomenal for their prices and so many of the higher ones use old stock Brazilian rosewood for backs and sides.
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