Myra Golden
Hi, I'm Myra!Customer service is hard work! With empathy and a smile, you have to give bad news, deal with angry people, and de-escalate intense interactions. You deserve support, and it's my pleasure to serve YOU!
I've designed customer service training for some of the world's top brands, including Coca-Cola, Walmart, McDonald's, Michelin Tires, Frito-Lay, Salesforce, and the Jacksonville Jaguars. I'm the creator of De-escalation Academy and Customer Service Master Class.
Over 1 million people have taken my LinkedIn Learning courses, and my blog has over 1.9 million views.
My Training Clients Include:
Coca-Cola
McDonald’s
Frito-Lay
Jacksonville Jaguars
National Football League
Michelin Tires
Salesforce
AARP
Vera Bradley
LinkedIn Learning
Survey Monkey
Ally Bank
Lincoln Financial
CDC (Centers for Disease Control)
Lowe’s
A+ Federal Credit Union
Learn about my work at www.MyraGolden.com.
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Building Confidence to De-escalate
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7 Step Call Flow Strategy for Contact Centers
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20 Phrases to Set Boundaries with Customers
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7 Ways to Respond When A Customer Uses Microaggressions
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How to Write a Complaint Response Email to a Customer
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🎥 Behind-the-Scenes at LinkedIn Learning HQ 🎬
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When Customers Use the Bait Tactic, This Is What You Do
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Words Matter in De escalating Customers
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Has Your Boss Told You You're Not Friendly Enough?
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How to Build Rapport with Your Customers
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Two Soft Skills for De escalation
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Use Feel, Felt, Found to Redirect Angry Customers
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When There's No Solution in the Moment, Try This.
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57 Phrases to De-escalate Any Angry Customer
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Behind the Workshop I Filming Week at LinkedIn Learning
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Chef Myra, Here to Serve!
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