I will be making a video soon on how to get into the IT industry as an IT support technician / service desk analyst. Subscribe and turn in notifications! 🥰 Also if you’re interested, I have uploaded my first unreal engine 5 tutorial! Appreciate your support :) kzitem.info/news/bejne/y6OkuYCniatzaYo
@saniyashaikh3628
7 ай бұрын
Sir .. i am from non technical background want to work in IT company ... Service desk, help desk ... Will uh plz suggest or guide ..
@mrct592
11 ай бұрын
I love ticket systems that at least require the client to categorize their issue themselves before they submit something.
@andersonfranca4061
10 ай бұрын
I work with technical Support here in Brazil, and man.. It impressive how client is the same thing in any place around the world.
@ShuHayli
10 ай бұрын
Hahaha I know right! We’re all struggling together 🥲
@NunYuh86
4 ай бұрын
Its like showing up to the doctors office saying fix me, somethings wrong.
@ShuHayli
4 ай бұрын
Hahaha good one!
@jobmoshe2803
10 ай бұрын
Brother, this hits soo hard.
@chittybangbang7637
Жыл бұрын
whew...thank god I'm done with help desk. Best of luck to you on your future endeavors sir. :)
@ShuHayli
Жыл бұрын
Thank you! I'm happy for you :D
@ankuragarwal8237
Жыл бұрын
what are you doing after service desk? any tips?
@chittybangbang7637
Жыл бұрын
@@ankuragarwal8237 I'm a Systems Analyst, best I can give is to keep climbing the ladder, specialize in something (Networking, Applications, Security, Database, etc) and get 1-2 certs.
@boknows8376
11 ай бұрын
How long were you in the position
@chittybangbang7637
11 ай бұрын
@@boknows8376 2 Years/ Two different employers.
@BigBoss-qm6ud
Жыл бұрын
I have a phone interview tomorrow for IT technician role. I have a A+ certification but hopefully, I get through the interview tomorrow.
@ShuHayli
Жыл бұрын
Best of luck with the interview! Be yourself, stay calm and hopefully you’ll do well :)
@SB-bx4uh
Жыл бұрын
Where are you from ?
@BigBoss-qm6ud
Жыл бұрын
@@SB-bx4uh London
@BigBoss-qm6ud
Жыл бұрын
@@ShuHayli thanks
@abijithsm412
Жыл бұрын
@@BigBoss-qm6udhi bro can we connect I’m an IT support engineer
@nkrisaty
Жыл бұрын
I love this ! 😂😂😂
@Jbird1988
Күн бұрын
Haha we even get these escalated to level 2 by our level 1. No matter how many times you tell level 1 to get more information
@goora4
11 ай бұрын
나도 한국에서 일하는데 너의 마음을 이해한다... 고객사가 온전한 애들은 없으니까! 그래도 힘내고!
@krispr1me
10 ай бұрын
Glad to hear even a technologically advanced East Asian country has these same struggles, haha. Cheers, from the US. 👨💻🇺🇲
@AlpineProWash
Жыл бұрын
Also how should I get into this field with 0 experience and skills? I don't know where to start.
@ShuHayli
Жыл бұрын
I think it’s best to start off with something like the CompTIA A+ Certification, it gives you good foundation knowledge on understanding and troubleshooting computers. Salary really depends on level of experience and location, so I would suggest looking at job listings in your area to get a rough idea. Hope that helps!
@Cutsii
11 ай бұрын
@@ShuHayli Is that a free cert or no?
@ShuHayli
11 ай бұрын
@@Cutsii you might be able to find some videos on youtube that cover the material for free, but the actual exam/certification is not for free. Some places might offer a package that includes teaching the course material and an exam voucher. Hope this helps!
@theseether6
11 ай бұрын
@@ShuHayliIf needed, you can always add experience through side contract jobs/projects such as 3 month contract assisting system admin in specified tasks. Best of luck😊
@ammie_II
4 ай бұрын
I'm new on this journey. I'd love a mentor 😊
@dime12345
8 ай бұрын
For every little thing they put in a ticket like gosh!!! 😂
@vivianledonghae4eify
10 ай бұрын
dude, I know how it feel😅😅😅
@ShuHayli
10 ай бұрын
Yeah the struggle is real 😩😩😩
@rosepink2773
8 ай бұрын
Is help desk analyst same as IT support ?? Which one related to assemble computers devices and fix them with tools ?? 🙏🏻🙏🏻
@ShuHayli
8 ай бұрын
Yes they are essentially the same thing, providing hardware and software support where needed :) If you want to focus on just hardware you might want to consider an IT Technician role. I don’t do much of hardware in my current role, but did lots of it in my previous role as an IT support technician/engineer
@rosepink2773
8 ай бұрын
@@ShuHayli Thank you so much first for your message….As a mom staying at home ; what’s your advice to me to work only from home remotely in IT and what type of courses in IT will be good for me ? Because I don’t like to fix or assemble computers hardware devices …any advices please 🙏🏻🙏🏻
@ShuHayli
8 ай бұрын
@@rosepink2773 I will be making a video about this topic in the coming weeks since I’ve received a few questions about it. Stay tuned :)
@shinarsominus8725
Жыл бұрын
I related on this so far sa technical support
@pineapplewithpizza7056
2 ай бұрын
Do i have to do phonecalls? Or no?
@damndope
Ай бұрын
Service desk, emails, phone calls. All at the same time while balancing SLA. Don't get stuck there for long. Good luck.
@pineapplewithpizza7056
Ай бұрын
@@damndope thank you for advice😁, yep i will find my way to get a better job sooner, im doing this for internship im 2nd yr rn
@IAmLove213
11 ай бұрын
This is hilarious 😂
@Merhawi213
4 ай бұрын
What do you mean by "tickets"?
@ShuHayli
4 ай бұрын
Service request :)
@Merhawi213
4 ай бұрын
@@ShuHayli okay thanks
@yahebedyah4416
Жыл бұрын
So funny
@CaptainMorgan45
Жыл бұрын
lmaooooooooooooooo
@sincerelysandi
Жыл бұрын
😂 Are you working from home? Also, does having a windows computer help me with Studying for help desk? Thanks
@ShuHayli
Жыл бұрын
Yep definitely! I would recommend taking a certification like compTIA A+ as well, it would be very helpful for the job
@sincerelysandi
Жыл бұрын
@@ShuHayli thank you for responding. Out to purchase a windows operating system. 🍎
@sincerelysandi
Жыл бұрын
@@ShuHayli also where do I purchase this course?
@fluffycat6489
4 ай бұрын
Lmao so true.
@AlpineProWash
Жыл бұрын
what is the average salary for entry level IT support?
@pspspspspspspspspspspspspspsps
Жыл бұрын
In my country, it's around 400-450 USD (im from Asia). Salary will vary per country based on the cost of living of course. I'm currently employed as an entry level technical desk analyst/support.
@LEVI-hv8dw
Жыл бұрын
@@pspspspspspspspspspspspspspspsit's very low compared to a devops engineer
@pspspspspspspspspspspspspspsps
Жыл бұрын
@@LEVI-hv8dw they're two different jobs. I believe DevOps require programming languages. Unlike Helpdesk.
@OrganicSam
Жыл бұрын
@@pspspspspspspspspspspspspspspshi there how do you think I can get a job in that role please reply if you can it will be very appreciated
@Showgingah
8 ай бұрын
It varies depending on where you live and the company you work for. Like in my state in the US, the average is around 38k. You can see salaries as low as 20k or higher at 60k. I started at 50k personally.
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