In this episode with Ankit Patel, founder of My Business Care Team, we delve into a transformative approach that Ankit implemented in his practice. By leveraging a remote workforce in the Philippines, Ankit's practice achieved remarkable results. Most notably a 33% increase in revenue per patient and a 28% reduction in payroll.
Previously, distractions and administrative tasks limited the support on-site employees could provide. However, by delegating calls and administrative responsibilities to remote staff, valuable time was freed up. This additional time spent with patients translated into a noteworthy increase in average revenue per patient. Interestingly, this shift in staffing also opened doors to a more skilled and diverse pool of candidates due to the ability to pay above market rates.
Ankit operates a Business Processing Outsourcing service, which provides comprehensive oversight for the remote workforce. This approach differs from employing Virtual Assistants, where the practice takes on the responsibility of training, managing, and supervising the VA.
Ankit's experience serves as a valuable example of how reimagining staffing strategies can lead to substantial enhancements in both patient care and financial outcomes.
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0:00 - Intro
3:50 - Ankit’s story
7:30 - Review of options for remote staff
12:30 - How a BPO can foster improved staff retention
15:30 - How a BPO can contribute to higher revenue per patient
17:25 - Reduced stress in the workplace
19:35 - List of common tasks that can be outsourced to remote staff
23:34 - Top concerns with this model
28:03 - Staff interaction
29:20 - Monitoring production
Virtual assistants
Remote team
Business Processing Outsourcing
Remote employees
Remote staff
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