One of the biggest checks you write is to your lab, yet many practices seem to tolerate a lot of bad service from the labs they partner with. Dr. Barton Higley is one doctor who had enough, ultimately partnering with an independent lab out of Pittsburgh called Three Rivers Optical.
In this episode Dr. Higley describes his struggles with the labs he used prior. Poor customer service, poor quality, and inexperienced reps led him to pursue alternatives. Based on prior experience he was understandably skeptical, but he explains how Three Rivers Optical surpassed all his expectations.
Dr. Higley asked himself an important question, “Does their business model align with our practice model?” After partnering this Three Rivers his question was answered. They did! Does YOUR lab align with YOUR practice model?
Find out more: 3riversoptical...
Link to meet with Dr. Higley: go.oncehub.com...
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0:00 -- Intro
2:10 - Dr. Higley’s goals
3:53 - Switching labs
7:50 - What Dr. Higley values in a lab
12:47 - Turnaround time
14:40 - Utilizing lab reps
16:08 - Dealing with difficult patients
Lab
Optical lab
Turnaround time
Three Rivers Optical
Негізгі бет Eye Own a Business Episode 40: Fed Up with Your Lab? Make a Switch!
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