A service request management overview
Welcome to this series where I am going through the ITIL 4 practices and this video is about the service request activity.
I WILL ALSO discuss some of MY REAL WORLD application of this practice in organisations
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Reminder - A practice is a set of organisational resources designed for performing work or accomplishing an objective ‘
If you are starting out on your ITIL4 / ITSM journey or perhaps a SIAM ecosystem, this video covers the service mgmt elements.
I am from an IT Service management background and this video is all about the ITIL SERVICE REQUEST MANAGEMENT practice. You never know this video may even come in handy for any service request management interview questions which may come your way !
Think through your service request management process flow and look out especially for optimization and automation opportunities here.......
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