Mark James
I have been on the ITSM, SIAM and ITIL journey for 25 + years, this channel is all about sharing that information and experiences from the real world. This ITSM channel shares insights on approaches / methodologies / frameworks all which I have gained by operating in these ecosystems and landscapes, both nationally and internationally. ITSM, SIAM and ITIL insights come from first hand experience of working in complex and non complex IT operating environments, mature and non mature companies acting as clients / customers as well as from the view of the service provider. Shared insights into how to apply practices, process, governance and oversight, operating models, multi-sourcing / SIAM approaches. IT life-cycles, dimensions, people, process and service provider considerations all come into play here.General management & service management 101
If you want to learn more and build a good foundation of IT knowledge within the IT service management (ITSM), space, please SUBSCRIBE !
- 6:34
- 2 жыл бұрын
Organisational structures 101
- 16:10
- 2 жыл бұрын
What does a Service Delivery Manager do ?
- 8:50
- 2 жыл бұрын
SDLC - Software development lifecyle
- 8:35
- 2 жыл бұрын
IT sourcing - Outsourcing and in sourcing - a 101 video
- 5:08
- 2 жыл бұрын
Agile basic 101 points
- 10:08
- 2 жыл бұрын
Shift left approach - ITIL4
- 6:29
- 2 жыл бұрын
SIAM Organisational change management (OCM)
- 3:10
- 2 жыл бұрын
SIAM quick quiz
- 10:07
- 2 жыл бұрын
SIAM Roadmap - Understand the Run & Improve stage
- 23:03
- 2 жыл бұрын
SIAM Roadmap - Plan & build 101
- 25:59
- 2 жыл бұрын
SIAM Roadmap - SIAM Discovery & Strategy
- 1:00:22
- 2 жыл бұрын
SIAM 1hr overview on Service Integration and management
- 19:16
- 2 жыл бұрын
SIAM Key concepts - Lead supplier structures
- 14:45
- 2 жыл бұрын
SIAM Key concepts - Hybrid SIAM structures
- 18:16
- 2 жыл бұрын
SIAM Key concepts - STRUCTURES External Service Integrator
- 10:21
- 2 жыл бұрын
The SIAM roadmap - focusing on the implement SIAM stage
- 16:41
- 2 жыл бұрын
Balanced Scorecard 101 - Balanced scorecard perspectives explained - simply explained !
- 20:32
- 2 жыл бұрын
ITIL4 Deployment practice - a deployment management overview
- 11:22
- 2 жыл бұрын
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