Understanding and managing your current demand means having access to information about requests coming into your contact centre, and what resources you have available to meet that demand as efficiently as possible. See more information on managing current demand, and planning for future demand, in police contact centres: www.college.po...
Force control rooms are handling more contact from the public than ever before and the complexity of that contact is increasing. Add to this online contact, as well as social media conversations, and the challenges are clear.
The public expect a range of ways to contact the police and rightly demand outstanding levels of customer service. When services fall short it has a direct impact on public trust and confidence. Our support for forces brings together a range of resources and practice examples from across the country, that they can use to make improvements in key areas.
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