The pandemic and shift to a remote workforce have significantly contributed to the surge in conflict resolution solutions. As we shifted to remote working, experienced technology troubles with virtual learning, navigated new shared workspaces, and redefined many of our roles, we learned that with every conflict comes some form of resolution. However, resolving conflicts, whether through managerial intervention, mediation, or legal recourse, can incur substantial costs. Conflict resolution programs aim to mitigate these costs by reducing, managing, and ideally preventing conflicts altogether. But how can you demonstrate the tangible benefits of investing in such programs?
In this impactful session, Jack Phillips, ROI expert and chairman of ROI Institute, Inc., will guide you through the evaluation of conflict resolution programs across five key outcome levels: reaction, learning, application, impact, and return on investment (ROI).
For help calculating the ROI on any program, check out The Bottomline on ROI, co-authored by Jack Phillips: hrdqstore.com/...
For additional ROI webinars and more, check out HRDQ-U: hrdqu.com/
Негізгі бет Measuring the Impact and ROI in Conflict Resolution
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