This series of learnings is definitely way beyond just helpful. it is fun and at the same time deep enough to help us scale up. big thanks Carl.
@carldesouza
2 ай бұрын
Thank you so much for the kind words 🙏 It's really very nice to hear 😊
@joyfullearning3659
2 жыл бұрын
Thank you Master@carl de souza for uploading hot topics videos.
@carldesouza
2 жыл бұрын
Glad you like them!
@saimasim3802
Жыл бұрын
Now both apps are merged into single app?
@carldesouza
Жыл бұрын
Saim, the Omnichannel admin center app is deprecated, the Customer Service admin app is now the place to do the configuration. Thanks for watching!
@carldesouza
Жыл бұрын
Adding to this, April 1, 2023 Microsoft will begin deprecating the Omnichannel for Customer Service app, and users should migrate to the Customer Service workspace app.
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