In this video, I'm showing an example of an onsite service call where I was troubleshooting no dial tone. This video gives you an idea of what a real service call looks like and my thought process as I traced the phone line through the 66 block and the RJ31x jack using my buttset. This is something you can do as an independent information technology field tech.
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I have been in the freelance IT tech industry since 2000, on Field Nation since 2010, and on Work Market since 2011. Field Tech Academy exists to give you the secrets of 20+ years of experience how you can succeed as an Independent IT Field Tech.
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In this video, Michael from Field Tech Academy demonstrates how to troubleshoot dial tone issues using a 66 block and a buttset. He starts by checking if he has a dial tone and whether he can dial out. Michael explains that if dialing directly doesn't work, you might need to dial '9' to get an outside line. He shows how to connect a buttset using RJ-11 plugs, which work with RJ-45 blocks by contacting the center pins.
Michael then describes the troubleshooting process: testing pairs on the 66 block, checking if the dial tone is present, and ensuring connections are not crossed. He emphasizes the importance of verifying each pair, especially when working with multiple pairs on a block. If no dial tone is found, he suggests tracing the wires to identify the source of the issue.
He demonstrates how to check for dial tone by connecting to different pairs and explains that a lack of dial tone in some areas indicates potential issues. Michael also discusses the use of alligator clips and the option to hold them against the block without clipping for flexibility.
During the call, he confirms a clean line by successfully dialing out and notes that some connections might be causing problems. Michael advises unplugging internal wiring to identify faults and shows how to use the last number redial function to verify connections. He also explains that certain jacks, like those for security systems, can interfere with the dial tone.
Michael concludes by encouraging viewers to like the video, subscribe to the channel, and visit his website for additional resources and one-on-one coaching. He highlights the value of Field Nation and WorkMarket profiles and mentions that direct clients can offer service opportunities. He wraps up by motivating viewers to get into the field and make money, and invites them to the next video.
Негізгі бет Phone Troubleshooting | 66 Block | RJ31x Jack | Service Call Example | Make money as a IT Field Tech
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