Providing services that are public-focused plays an important role in building public trust and confidence in the police. Hear from the control room ream at Norfolk Constabulary about the impact that effective contact management can have in this area.
Find more information on delivering public focused control room services, managing risk and prioritising vulnerable people: www.college.po...
Force control rooms are handling more contact from the public than ever before and the complexity of that contact is increasing. Add to this online contact, as well as social media conversations, and the challenges are clear.
The public expect a range of ways to contact the police and rightly demand outstanding levels of customer service. When services fall short it has a direct impact on public trust and confidence. Our support for forces brings together a range of resources and practice examples from across the country, that they can use to make improvements in key areas.
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