Had this less than 24 hours. In slow mode to get use to it, not cruise control as some might suggest, when right handle collapsed causing me to crash to the ground. Luckily was just off a main road when it happened. Cut a good bit, shaken a lot and thank god for my helmet as my head smacked on the ground twice. Handlebars were fully up and clicked in place before I set off. Looked online and this has happened to others. Getting a full refund as it’s a death trap. Don’t trust it, it’s not safe.
@thechojiin
23 күн бұрын
@@holdonamin4271 Wow, lucky your injuries weren’t worse. Glad you’re ok. I know there was a recall for handle bars potentially collapsing but if yours was a new model you would think that issue would have been resolved. I had the recall notice for mine but it didn’t appear my bars were affected fortunately.
@thechojiin
Жыл бұрын
Update: Pure arranged collection of the scooter 🛴 and fixed it under warranty. Quality customer service from Pure 👏
@victorjohnwhiting5023
9 ай бұрын
How is it now mate have they fixed it and also have u went out on the rain again after with the scooter
@thechojiin
9 ай бұрын
@@victorjohnwhiting5023hello, yes the scooter is still fine, although to be honest, I haven’t been out in the rain on it since. I’m a little wary in case it happened again but otherwise it’s been fine and there was no problem at all with Pure fixing it.
@Zeriod101
19 күн бұрын
Pure after car service is the worst I've experienced. They simply don't respond to emails, or via Facebook messenger and don't have any other means to contact them. I'm stuck with a faulty scooter that's unsafe to use! Would absolutely NOT recommend this company to anyone!!!
@technomike9000
8 ай бұрын
Mine has just died after getting caught in the rain unexpectedly. Dont understand how it is advertised IP65 and they even specifically state that it can withstand the heaviest downfall on the website....
@thechojiin
4 ай бұрын
The waterproofing does seem to be hit and miss on this model as the previous one I had was fine in the rain. The repair wasn’t the best either as I heard a rattling whilst riding and then the screen fell off. Fortunately it was still attached via plug so it didn’t break as it didn’t hit the floor. I didn’t pay for the repair as it was done under warranty but it was somewhat unnerving and didn’t fill me with confidence that it wouldn’t break again if it got wet. So I haven’t used it in the rain since as I have other scooters that’s are fine in torrential rain.
@technomike9000
4 ай бұрын
@@thechojiin Yeah to be fair to Pure, they fixed it straight away like with yourself. Maybe just a manufacturing defect with certain batches of the model? A shame about the issues you've had as its a great scooter, I've not had any other major issues yet but found that the frame scratches easily. Not going to take mine out in the rain again but sometimes it's unexpected downfall this season.
@user-wb4bt7yr4i
5 ай бұрын
Just put something over the phone bit ect cover it so water don’t get in plastic bag cut it in harf and tape it up if your goona use it in the rain t
@thechojiin
4 ай бұрын
Ideally I’d like pure to sell me the power button cover that comes on the newer models. I contacted them they said they would send me one for free but it never arrived and they haven’t responded to any further messages. I have other scooters I can use in the rain (a Zinc and a Carrera) so I’ll probably sell this one and not worry about it.
@liamrussell6357
2 ай бұрын
Mine did this and was water damage as on the button I’m missing the rubber ring that’s when the water drips in and now it was turned off and won’t go back on I have had new display fitted
@thechojiin
2 ай бұрын
Yes, the early models don't come with the rubber cover and it's clearly a design fault that was remedied with the later models. It's a shame that Pure don't sell the cover to early adopters.
@maraz2215
9 ай бұрын
what about the folding handles? are you happy with them?
@thechojiin
8 ай бұрын
@maraz2215 Yes, I received a recall email re the bars, with instructions on how to check them. Mine didn't seem to have the issue. I'm happy enough with the design and service to be tempted by the pure advance flex. It's had a price drop to £799 recently and I like the additional portability it offers.
@anastasijateodora3025
5 ай бұрын
My pure air 3 pro died. Now won't switch on. Any idea please. I bought in Germany but I live in Serbia and here are no services.
@holdonamin4271
23 күн бұрын
Don’t trust them. Posted what happened to me. Death trap.
@pitpete3
2 ай бұрын
Any problems climbing hills?
@thechojiin
2 ай бұрын
As far as these lower powered scooters go it’s ok. It does slow down going up hill and the steeper the gradient the greater the decrease in speed.
@clownshoe69
4 ай бұрын
Can you ride these in London ? I see people riding scooters but people say they are illegal???? What’s up
@thechojiin
4 ай бұрын
Rental scooters can be ridden in areas where the government has approved trials. People still tend to ride their own, although it's only legal to do so on private land.
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