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The service delivery excellence matrix helps IT and ESM teams analyze their service maturity to reach the peak of service excellence. Going beyond numbers, this matrix considers two essential factors-service delivery ideation and tech adoption and implementation-to give service teams qualitative insights. Get your copy now: mnge.it/Download-ebook
ServiceDesk Plus is an IT service management software that helps organizations streamline their ticketing, and manage their IT efficiently, ensuring there's minimal downtime and top-notch IT service delivery. With advanced ITSM functionality and easy-to-use capabilities, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. More than 100,000 organizations across 185 countries trust ServiceDesk Plus to optimize IT service desk performance and achieve high end-user satisfaction.
👉 Learn more about ServiceDesk Plus at mnge.it/what-is-SDP
👉 Schedule a personalized demo from our experts - mnge.it/D1Q
👉 Get a tailored price quote - mnge.it/R0b
👉 Sign up for a 30-day free trial - mnge.it/L8G
In this video, we will discuss
00:00 - ServiceDesk Plus Overview
2:40 - Request Management
16:37 - Solution Management
20:25 - Problem Management
24:33 - Change Management
34:16 - Project Management
39:50 - Hardware and Software Asset Management
56:25 - Configuration Management Database (CMDB)
1:02:54 - Purchase Management
1:08:05 - Contract Management
1:10:35 - ServiceDesk Plus Integrations
1:14:17 - Reporting
Watch other features in ServiceDesk Plus:
👉 Incident management ► • Incident management in...
👉 IT change management ► • IT change management i...
👉 IT asset management ► • IT asset management (I...
👉 Request management ► • Request management in ...
👉 Knowledge management ► • Knowledge management i...
👉 Enterprise Service Management (ESM) ► • Enterprise Service Man...
👉 Configuration management database (CMDB) ► • Configuration manageme...
👉 IT project management ► • IT project management ...
👉 Release Management ► • Release Management in ...
👉 Self-Service Portal ► • How to use the Self-Se...
👉 Asset discovery ► • Unified agent for asse...
👉 Zia in ServiceDesk Plus ► • Zia in ServiceDesk Plu...
👉 Request Life Cycle (RLC) ► • Request Life Cycle (RL...
To learn more about how ServiceDesk Plus can help your ITSM efforts, check out our other resources.
👉 Edition comparison - mnge.it/Nlf
👉 ServiceDesk Plus Cloud vs. On-Premises - mnge.it/ypy
👉 Pricing plans - mnge.it/8W5
👉 Technical support - mnge.it/sSN
👉 GDPR compliance - mnge.it/BZO
👉 HIPAA compliance - mnge.it/Wkx
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