We have this it worked perfectly well until it broke after about 7 years. Now trying to replace the plastic see through flap part.
@PetSafeInternational
9 жыл бұрын
feititones Hi, thanks for your message. You can order a replacement part either by calling our lovely Customer Care team on UK Freephone 0800 046 1414 or from our website here: store.intl.petsafe.net/en-gb/300-400-500-series-replacement-flap Thanks! PetSafeUK
@feititones
9 жыл бұрын
thank you!
@anneelinharaldsen4716
2 жыл бұрын
Hi. Our cat ran so fast through the flap door, that it fell of, and now it seems impossible to fasten it again in a way that makes is go both ways (red lock excluded). We normally had it open both ways. There seems to be a red knot/tap/part missing (the one to the left from the middle of the lower place where the plastic "closes") - is our problem perhaps due to this missing cap? Would you please provide the instructions - then I could perhaps figure this out. Have been trying for far too long now... Thanks 🙂Mjau (PS: We dont have a collar/chip on the cat)
@PetSafeInternational
2 жыл бұрын
Hi Anne, thank you for your comment. It seems that you have incorrect positioned the flap. The flap needs to be behind the U shape. If you need some assistance with this please contact our customer care team on 1800 814 302 (Republic of Ireland) OR 0800 046 1414 (UK). You can also email our team via the following link - intl.petsafe.net/en-ie/support/contact-us
@gusson69
3 жыл бұрын
Does it work with any magnet or only with the provided colar?
@PetSafeInternational
3 жыл бұрын
Hi Joelson, thanks for your comment. Yes this will work with any magnet, as it just a magnet if another cat has a magnetic collar key in your area they will be able to enter as one magnet cant differentiate from another. If you would prefer a more selective entry cat flap, our Microchip Cat Flap would be more suitable as it has a collar key and only that collar key will let your cat in. You can view our cat flap options via the following link ie.petsafe.net/collections/cat or you can contact our customer care team on 1800 814 302 (Republic of Ireland) or 0800 046 1414 (UK)
@missionlightsgrp9187
2 жыл бұрын
@@PetSafeInternational Hi, how and where can I find the manual online? Could you provide me with a series number, please? It fell off and I couldn't fit it in again. It's hard without a manual.
@PetSafeInternational
2 жыл бұрын
@@missionlightsgrp9187 Hi, thank you for your comment. You can find the manual for our Staywell® Magnetic 4-Way Locking Deluxe Cat Flap here - intl.petsafe.net/en-gb/support/magnetic-4-way-locking-cat-flap If you need any further assitance you can contact our customer care team on 1800 814 302 (Republic of Ireland) or 0800 046 1414 (UK).
@lodg1e
2 жыл бұрын
Is there a way of using it without the magnet on the collar?
@PetSafeInternational
2 жыл бұрын
Hi Darren, thank you for your comment. If you would like to use this product without the magnet on the collar you can tape down the red lock on the right hand side or you can take the front off the cat flap and remove the red lock on the right hand side. I hope this helps to answer your question, if you need any further information please contact our customer care team on 1800 814 302 (Republic of Ireland) or 0800 046 1414 (United Kingdom).
@stephennutt1788
2 жыл бұрын
My cat is microchipped,would it still work if I don't use collar?
@PetSafeInternational
2 жыл бұрын
Hi Stephen, thank you for your comment. Our magnetic cat flap will not work using your cats microchip, if you contact our customer care team they will be able to advise you on the most suitable product for you. You can contact our team on 1800 814 302 (Republic of Ireland) or 0800 046 1414 (UK).
@Arretje87
8 жыл бұрын
What is the function of the magnet?! You can open the flap without magnet as well..
@PetSafeInternational
8 жыл бұрын
+Arianne Koutstaal The magnetic collar key is needed to allow your cat in. However, they will always be able to get out without the collar key. Please contact us on free phone UK: 0800 046 1414 EU: 00800 1818 2020 if you need further assistance. Thanks, PetSafeUK.
@pajkbarbara
6 жыл бұрын
Already have pet safe collar (In-Ground Cat Fence) for my cat, now I am thinking of buying also this cat flap. Is it possible that magnet will mess with my collor?
@petsafefr
6 жыл бұрын
Hi Barbra, thanks for your message. We wouldn't recommend it as the magnets will stick to the collars. We believe you would be better with a Microchip door :)
@iamzhanna1712
4 жыл бұрын
♥
@saeedurrehman5132
5 жыл бұрын
Can you please provide model number of this cat flap
@PetSafeInternational
5 жыл бұрын
Hi Saeed, the model number for this flap is 420EF.
@MrKulur
10 жыл бұрын
wow nice
@evan_staggs
7 жыл бұрын
how does this magnetic cat flap work?
@evan_staggs
3 жыл бұрын
@@MichaelASue I can’t believe I posted this 3 years ago and completely forgot about it. Thanks for your feedback!!!
@evan_staggs
3 жыл бұрын
@@MichaelASue Also sound like my cats as well!!
@charmleneboni
11 жыл бұрын
nice
@cresshead
7 жыл бұрын
got one...doesn't work...only 1 way...going IN impossible...duff i think...taking it back tomorrow
@PetSafeInternational
7 жыл бұрын
Hi cresshead sorry to hear you're having problems with your product! Please contact our customer service team on 0800 046 1414 who will be happy to help you.
@binsectica
6 жыл бұрын
Having the same trouble. Only goes one way, clearly plastic blocking the flap from going both ways.
@dewaldmeyer6645
5 жыл бұрын
Same with our Petsafe magnetic 4 way door. I got our cat to use the door with the flap open. When I closed the flap and fit the magnet to the collar, whenever the cat try to use the door, the magnet around his neck pulls him down to to the "floor" of entrance. He is now so scared of the cat door, and don't want to use it at all.
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