I got one of these but my cat can't work it because the magnet is too strong.
@PetSafeInternational
10 жыл бұрын
Hi Richard. Sorry to hear you're having trouble with your Cat Flap - please could we ask you to contact our Customer Care team on Freephone UK 0800 046 1414 or EU 0800 18 18 20 20 and one of the team will be happy to help you resolve this. Thanks, PetSafeUK
@seb8645
6 жыл бұрын
I have the same problem. My cats are used to using a flap but the magnet on this one is much too strong to push. The phone numbers above do not work. A number that works when calling from Europe (Switzerland) outside the UK would be helpful.
@jashyndman4319
3 жыл бұрын
I take it the lock mechanism just turns?
@PetSafeInternational
3 жыл бұрын
Hi Jas, thank you for your comment. Yes it is a manual turn dial, you just turn the dial to lock and to open it. Hope this helps!
@leehan73
4 жыл бұрын
Hi, Do you have any cat flaps available for a 60mm thick door as im struggling to find a cat flap to fit as all seem to be for thinner doors only?
@PetSafeInternational
4 жыл бұрын
Hi there, we have several different options for use in a thicker door but one cat flap that would work is the Manual Locking Cat Flap with the tunnel extension. Both can be found on our website here - store.intl.petsafe.net/en-gb/manual-locking-cat-flaps & store.intl.petsafe.net/en-gb/microchip-cat-flap-tunnel-ext if you are located in the UK. If you are located elsewhere please visit our country selector page and navigate your way to Cat Flaps from there :) intl.petsafe.net/international
@drummondbass7549
4 жыл бұрын
My cat lost his collar with the magnetic attachment. How can I get a replacement?
@PetSafeInternational
4 жыл бұрын
Hi James, our Customer Care Team will be able to assist if you can give them a call on Freephone UK 0800 046 1414 or EU 0800 18 18 20 20. Alternatively, we sell replacement keys on our website here > store.intl.petsafe.net/en-gb/staywell-magnetic-key-2-pack :)
@sylviairvine3345
6 жыл бұрын
I have this cat flap. My old cat died recently and I now have a new cat. How do I 'register' my new cat to the cat flap - she has a chip?
@PetSafeInternational
6 жыл бұрын
Hi Sylvia, we are very sorry to hear about your cat passing away, the Staywell® Manual 4-Way Locking Classic Cat Flap does not read microchips. You would not need to register your cat for them to use this flap. If you need any further help do not hesitate to get in touch and you can call the customer care line on freephone 0800 046 1414. Thanks, PetSafe UK.
@sylviairvine3345
6 жыл бұрын
I was having a stupid day! It is the cat flap at the back of the garage that needs to read her chip. I have instructions for that, so should be fine!
@Godeater42
11 ай бұрын
Logo plastered on the door, so noooo Thankyou.
@wanstronian
4 жыл бұрын
Guaranteed to rot a wooden door, as the gap between the external frame and the tunnel will let rainwater run in and collect underneath the tunnel.
@PetSafeInternational
4 жыл бұрын
Hi @wanstronian.. We would advise using silicon when fitting your pet door, this will help to ensure any gaps are sealed effectively preventing damage to your door. :)
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