I use your tips all the time at work, my manger showed us your videos. Thanks for the content!
@glow1815
2 жыл бұрын
I've tried all of your tactics doesn't always works. I found out some people when they're angry they're angry no matter what tactics I tried. So I let them be angry. But when I speak to them in a way I will not take their abuse( letting them know that with my tone of voice it works for me) I stopped being sweet because I notice they take advantage of me. I just speak to them like in general. Yes I say thank you etc. But I will not ask them "how are you ect" anymore( not required in my job title) I just answer phone and get to it. If they're angry and it's not an error on our end I don't apologize nope when I do their demeanor gets worst.
@myragolden
Жыл бұрын
Thanks for adding your voice to this conversation.
@chadventures7771
2 жыл бұрын
Thank you so much Myra, with your videos I became a much better First Line agent. Stay safe and God bless.
@jamesalston8134
Жыл бұрын
Myra Gold is awesome.
@jamesalston8134
Жыл бұрын
I meant Golden.
@blissfulbrain80
8 ай бұрын
This is great! Thank you!
@myragolden
6 ай бұрын
You're very welcome!
@MarLeeMar143
Жыл бұрын
Thank you ❤
@myragolden
Жыл бұрын
You're welcome 😊
@OlenaBz
2 жыл бұрын
Thank you Myra, very useful video! I have a question, if you don't mind. What would you recommend with emotional and angry customers in Social Media? Would the approach be the same? Thank you again 💖
@myragolden
2 жыл бұрын
Hi, Olena! Thanks so much. I'd reply publicly to social media complaints because all eyes are watching and try to move the interaction offline. Example: "Oh, no, thanks for letting us know! Please dm us your contact information so we can reach out right away."
@dragon6414
2 жыл бұрын
Love your advice & love your workspace!
@myragolden
2 жыл бұрын
Thanks so much!
@lovelynailsbystephanie
2 жыл бұрын
Do you have workshops that you give online
@myragolden
2 жыл бұрын
I sure do! Check out my online programs at www.MyraGolden.com
@rumooooni
2 ай бұрын
With you're tactics it has helped me at my call center job i managed to descalate 80/ 100 percent of the situations 😅 for the first timer in call centers this job has proven to only be easier than a degrading minimum wage job i got treated ten time worse hardly getting payed then a job im always listening, answering and descalating
@t-row7909
Жыл бұрын
Hi Myra am new
@myragolden
Жыл бұрын
Hi there! I'm so glad you've visited my channel!
@garciaewer5960
2 жыл бұрын
Thanks very much for your videos. I am new customer service rep. How can I improve my nps and cxs scores
@myragolden
Жыл бұрын
Hi, Garcia! I'm so glad you're here! Focusing on empathy and connection will be a tremendous help with your scores. Search my channel for videos on empathy.
@SheldonDawson
2 жыл бұрын
What books do you have on your bookcase in the studio?
@myragolden
2 жыл бұрын
I have three books of poetry, "Best Stories by Negro Writers," and my book, "Beyond Wow." Thanks for asking.
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