Functions allow you to extend the capabilities of your AI agent with HTTP requests to perform actions or fetch extra data. For this example, the AI agent is focused on retrieving user and ticket information - even before greeting the caller. By leveraging this functionality, the AI agent can greet the caller by name and have their ticket information prepared when the call begins.
This video walks you through the process of creating an AI agent, configuring the essential functions get_user and get_latest_ticket, and running make.com workflows to retrieve data from Zendesk during the call. This allows the AI agent to adapt and respond contextually.
View the companion blog to access the code and other resources: signalwire.com/blogs/develope...
get_latest_ticket.json: gist.github.com/danip2/79fa5d...
get_user.json gist.github.com/danip2/b9dfe7...
Негізгі бет Ғылым және технология Using AI Agent Functions | SignalWire in Seconds Ep. 18
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