The National Contact Management Strategic Plan identifies that police forces' ability to recruit, retain and support contact management staff is an enable of successful service delivery. Wellbeing and resilience support is available through our National Police Wellbeing Service, Oscar Kilo, as well as through in-force initiatives. Find out more about recruiting, looking after and leading control room teams: www.college.po...
Force control rooms are handling more contact from the public than ever before and the complexity of that contact is increasing. Add to this online contact, as well as social media conversations, and the challenges are clear.
The public expect a range of ways to contact the police and rightly demand outstanding levels of customer service. When services fall short it has a direct impact on public trust and confidence. Our support for forces brings together a range of resources and practice examples from across the country, that they can use to make improvements in key areas.
Негізгі бет Wellbeing support for force control room staff | College of Policing
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