A Warm Line is a peer based phone service providing help before a crisis develops. This line is a confidential, free phone service offering behavioral health support. Unlike a crisis line or hotline, this line is not intended for emergency situations.
The Yellowhawk Warm Line is answered by our Sober Transitional Housing (STH) staff who have personal experience with behavioral health disorders. They use their experience to better understand and support callers, offering conversation, emotional support and information on local substance use and mental health services. They are knowledgeable about community services available. Warm Lines are designed to fill in a gap in behavioral health services. When someone is struggling and needs someone to talk to, but is not in crisis and does not need to go to the emergency room, they can help provide support needed to help prevent a situation from escalating to a crisis.
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