Housing Ombudsman
Our role is to resolve disputes involving members of the Housing Ombudsman Scheme and support effective landlord-tenant dispute resolution by others. Members of the scheme include housing associations and local authority landlords plus some private landlords who are voluntary members. Our service is independent and impartial.Our vision is Housing Matters: Fairness Matters which recognises the importance of housing to people’s lives. We ensure the fair and impartial resolution of housing complaints, locally where possible. When things go wrong we put things rights and encourage learning from outcomes. We help improve landlord and resident relationships. We role model the service we expect of others.
For further information about the Housing Ombudsman Service see our website.
- 1:17
- Ай бұрын
The Housing Ombudsman's Wider Orders
- 56:34
- Ай бұрын
Resident Panel recording of June 2024 meeting
- 37:16
- 2 ай бұрын
Annual submissions webinar
- 42:35
- 2 ай бұрын
Annual complaint handling and service improvement report for landlords with less than 1000 homes.
- 56:58
- 2 ай бұрын
Annual complaint handling and service improvement report webinar for landlords with over 1000 homes
- 24:07
- 3 ай бұрын
Spotlight on noise follow up report webinar
- 1:25
- 3 ай бұрын
Member Responsible for Complaints (MRC) Conference 2023
- 58:03
- 4 ай бұрын
Statutory Code Webinar Co-operatives
- 46:27
- 4 ай бұрын
Severe maladministration webinar with A2Dominion
- 1:25
- 4 ай бұрын
What is the Complaint Handling Code?
- 4:36
- 4 ай бұрын
Good landlord practice Lewisham council
- 7:46
- 4 ай бұрын
Good landlord practice - The Guinness Partnership
- 4:33
- 4 ай бұрын
Landlord good practice - East Midlands Housing Group Ltd
- 3:20
- 4 ай бұрын
Good landlord practice - Red Kite Community Housing
- 58:24
- 4 ай бұрын
Statutory Code Webinar for Housing Associations (+1000 homes) with the Centre for Learning
- 1:03:29
- 5 ай бұрын
Housing Ombudsman Spotlight report on Attitudes, respect and rights: A relationship of equals
- 2:19
- 6 ай бұрын
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