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• Effective Communicatio...
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Subjects covered include:
Barriers to Communication
Verbal Communication
Positioning Yourself
The Voice
Listening Skills
Non-Verbal Communication
Body Language
Eye Contact
Responding Skills
Use of Touch
Sight Loss
Hearing Loss
Communication Aids
Cultural Differences
Challenging Behaviour
Dementia
Self Harm
Video Format:
DVD, Download or Online
Duration:
36 minute video in 20 sections to be used in a suggested 3 hour training session
Supporting Materials:
Contains a Lesson plan, Handouts, Question and Answer sheets, Care Certificate Workbook and a CPD accredited certificate
Consultant:
Jackie Pritchard MA C.Q.S.W, CCETSW Practice Teaching Award
Peer Review:
Jessica Walker Consulting
Standards:
Care Certificate Standard 6
Social Care Induction Framework for Wales (SCIF) (2012) 3.2
NOS: GEN97, SCDHSC0031, SCDHSC00243, SCDLDSS1, SCDCCLD0201
QCF: Unit Ref: F/601/5465. J601/1434
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