What do you do in conflict situations? Withdraw, argue, accomodate the other person's wishes? Usually, we have one way of responding to all kinds of conflict situations. What works better is to broaden our repertoire to then be able to choose the response that's most suited for the given conflict.
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0:00 Introduction
2:53 1) Avoiding
5:29 2) Accommodating
6:50 3) Enforcing
8:30 4) Compromising & 5) Collaborating
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